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Terms and Conditions
Terms and Conditions

We are pleased to accept orders subject to the terms and conditions stated below. By accepting delivery of our products, you agree to be bound by and accept these terms and conditions, and unless expressly agreed in writing, any alteration to these conditions will not apply.

Delivery Policy

In order to ensure that products are received, we ask for ‘proof of delivery’ signatures on all deliveries. Nothing will be left at a customer’s premises without one. Please have someone available to sign for your order during the hours of 9.00am – 5.00pm Monday to Friday. Please ensure that you keep all dockets that accompany your order. If you will not be available to receive an order, please contact our customer service team at 01 6244415. We will do our best to re-schedule your order for a day that is more convenient for you. If the delivery cannot be made, your order will be returned to our warehouse and another attempt will be made.

Delivery Times

Most stationery items will be delivered next working day. Shipped factory direct items, such as out of Dublin, may take up to 2 working days to deliver. Deliveries will be made between 8.00am and 5.00pm, Monday to Friday. Products shipped via third party providers may require longer delivery lead times.

Delivery Charges

Charges depend on the type of product ordered and whether you choose a premium service if you opt to have your product installed. You only pay on delivery charge, irrespective of the number of products ordered. If you order two or more products which fall into different categories, the higher charge applies. We offer free delivery to most orders over €75 (ex VAT), €10 delivery charge applies to orders under €75 (exVAT), all backorders delivered free of charge. Outside of Dublin, a delivery surcharge may be applied to those items requiring non standard delivery methods. This includes large items such as furniture. You will be contacted if these fees apply to your order. A €20 delivery charge will be applied to orders under €75 (ex VAT), free delivery on orders over €150(ex VAT).

Installations

On selected furniture lines we provide professional assembly and installation services nationwide. Our team includes professional technicians who are trained and insured. All relevant charges will be quoted and a convenient appointment time will be scheduled.

Incorrect Orders

Should an incorrect item be received of you are not 100% satisfied with your purchase, return it and we will send you the correct item as soon as possible* at no charge and collect the incorrect product from you. We will not be liable for any goods returned to us with documentation or without notifying us of the items being returned and the reason for their return.
*where stock is available.

Damaged Goods

Items delivered in a damaged condition must be brought to our attention within three working days of receipt of goods. If your goods were damaged upon delivery, please mark ‘damaged’ on the delivery receipt, keep the box and packaging and ring us on 01 6244415. Please ensure the goods are returned in a saleable condition with the original packaging, manuals, parts and your proof of delivery, invoice or receipt number. If you have opened the box to examine the product you must have done so without damaging or marking the product or packaging, it must not have been used or installed. It should be returned with the original box, packaging and accessories you received with it.

Cancelling an Order

Since most orders are transmitted to our warehouse and distributors immediately upon submission, it may not be possible to cancel your order. If this is the case, you can simply refuse delivery when the order arrives and call 01 6244415 for a refund or to return the item, for delivered items, we will refund your delivery charges if the item is defective. If you paid with a debit card or cheque, we will refund your with a cheque. If you paid be credit card, we will credit your account. If you wish to cancel your order you can do so by calling us immediately on 01 6244415. One of our customer service team will be happy to assist you. Alternatively you can email info@office365stationery.ie to request that we collect your product.

Please have your order reference number and delivery details to hand. For delivered items we will refund your delivery charges if the item is defective. If you paid by debit card or cheque, we will refund your purchases with a cheque. If you paid be credit card, we will credit your account. If you returned two or more product types together, only the higher charge will apply. A collection charge of €10 may be taken when we refund your purchase and will be shown separately on your refund receipt. Specially ordered goods and carpets (flooring) are non-refundable.

Warranty

Customers acknowledge that SPD Office Supplies Ltd T/A Office 365 is not the manufacturer of any supplies purchased. Any warranty must come from the manufacturer. SPD Office Supplies Ltd T/A Office 365 will pass the applicable warranties of the manufacturer to the customer. SPD Office Supplies Ltd T/A Office 365’s liability is limited to the replacement of the supplies.

Payment

Payment terms are strictly 30 days from date of invoice. SPD Office Supplies Ltd T/A Office 365 reserves the right to stop credit of any goods to the customer if that customer is unable to make payment on any outstanding monies owed on the due required date, If the customer chooses to pay upon receipt of an invoice from SPD Office Supplies Ltd T/A Office 365 and the customer fails to make any payment on the agreed date for payment then without prejudice any other right or remedy available to SPD Office Supplies Ltd T/A Office 365, SPD Office Supplies Ltd T/A Office 365shall then be entitled to:

  • Cancel the contract or suspend further deliveries to the customer
  • Immediate payment of all payments outstanding in respect of goods supplies under the contract and all other goods under any other contract
  • Appropriate any payment made by the customer for such goods at SPD Office Supplies Ltd T/A Office 365 may think fit
  • Receive from the customer a sum equivalent to any costs incurred by SPD Office Supplies Ltd T/A Office 365 arising from late payment or recovery of sums due.

Ownership

Goods shall remain the property of SPD Office Supplies Ltd T/A Office 365as legal and equitable owners until such time as the customer shall have paid us the full amount of the price of the goods together with the full price of any other goods owed.

Force Majeure

SPD Office Supplies Ltd T/A Office 365 shall not be held responsible for the delay or failure is caused by fire, flood, invasion, war, embargo, government requirement, civil or military authority, or similar causes beyond our control.

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